[vc_row][vc_column][wpforms id=”1533″ title=”false” description=”false”][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]After submitting a complaint, what happens?

  1. Shift will email you that we got your complaint.
  2. If required, Shift will request additional information.
  3. Shift will investigate your case as well as your concerns.
  4. Shift will be emailing you to give an explanation of the actions we took and why.

What if I’m not happy with the response?

You can make a complaint with the Financial Ombudsman Service (FOS).

  1. Online: www.financial-ombudsman.org.uk
  2. Email: complaint.info@financial-ombudsman.org.uk
  3. Mail: The Financial Ombudsman Service Exchange Tower, London, E14 9SR
  4. Phone: 0800 023 4 567 (free), 0300 123 9 123, weekdays from 8:00am–8:00pm (GMT), and on Saturday from 9:00am–1:00pm (GMT)
  5. If you’re not in the UK, call +44 75 8808 9797.

You have 6 months to make a complaint after we send you a final response.


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